PRIVACY POLICY
Last updated: May 2026
1. Introduction
Elite Retrofits LLC ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit eliteretrofitsllc.com, contact us, or interact with our business in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We may collect the following categories of personal information:
Contact Information: name, phone number, email address, and mailing or service address.
Service Information: details about your outdoor living, window treatment, or related home improvement needs that you voluntarily provide.
Technical Information: IP address, browser type, device type, pages visited, and time spent on our website, collected automatically through cookies and similar technologies.
Communications: records of your correspondence with us via phone, email, SMS, or web form.
3. How We Collect Information
We collect information directly from you when you fill out a contact or estimate form, call or text our business number, opt in to SMS or email communications, or interact with our website.
We also collect certain technical data automatically through standard web analytics tools when you visit our website.
4. How We Use Your Information
We use the information we collect to respond to service inquiries and schedule consultations, send appointment confirmations and reminders, deliver promotional offers and follow-up communications you have opted in to receive, process and fulfill service requests, improve our website and customer experience, and comply with applicable laws and regulations.
5. SMS Communications and A2P Compliance
Elite Retrofits LLC operates an SMS messaging program in compliance with all applicable laws and carrier requirements, including the Telephone Consumer Protection Act (TCPA) and A2P 10DLC regulations.
By providing your phone number and opting in, you consent to receive SMS messages from Elite Retrofits LLC including service updates, appointment reminders, and promotional offers.
Message frequency may vary and will not exceed 5 messages per month. Message and data rates may apply.
To opt out at any time, reply STOP to any message. You will receive one final confirmation and no further messages will be sent.
To request help, reply HELP or contact us at 678-877-1896.
Your phone number will never be sold or shared with third parties for their own marketing purposes.
6. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as scheduling software, CRM platforms, and email or SMS delivery services. These providers are contractually obligated to keep your information confidential and use it only to provide services on our behalf.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in data and consent records are retained for a minimum of 4 years in accordance with TCPA requirements.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
12. Your Rights and Choices
You have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information subject to any legal retention obligations, and opt out of SMS or email communications at any time.
To exercise any of these rights, contact us using the information in Section 14.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
14. Contact Us
Elite Retrofits LLC eliteretrofitsllc.com Phone: 678-877-1896 Email: info@eliteretrofitsllc.com